Privacy Policy

MB Exterior Cleaning is the data controller responsible for your personal data.

• Email: info@mb-exteriorcleaning.co.uk
• Phone: 07731 973810
• Address: Sutton, Surrey

This policy explains how we collect, use and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

When you submit a quote request or contact us through our website, we collect:

• Full name
• Email address
• Phone number (optional)
• Property address and postcode (optional)
• Details of the service you are enquiring about
• Any additional information you include in your message

We do not collect payment card details through our website. Payments are handled securely via GoCardless or directly in person.

We use your personal data to:

• Respond to your enquiry and provide a quote
• Arrange and confirm appointments
• Contact you in relation to your booking or service
• Send follow-up communications where relevant to your enquiry

We do not use your data for automated decision-making or profiling.

We process your personal data on the following legal bases under UK GDPR:

• Legitimate interests — to respond to your enquiry and provide the services you have requested
• Contract performance — where data processing is necessary to carry out a service you have booked with us
• Consent — where you have specifically opted in to receive marketing communications

We do not sell or rent your personal data to third parties.

We may share your data with the following trusted service providers who process data on our behalf:

• Resend — used to deliver email notifications when you submit a contact form. Resend acts as a data processor under a data processing agreement. See Resend's privacy policy at resend.com.
• GoCardless — used to process Direct Debit payments where applicable. See GoCardless's privacy policy at gocardless.com.

We may also disclose your data where required to do so by law or by a regulatory authority.

We retain your personal data only for as long as is necessary for the purposes described in this policy:

• Enquiry data where no booking is made: up to 6 months
• Customer records where a service has been carried out: up to 6 years (in line with UK legal requirements for business records)

After these periods, your data will be securely deleted.

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access — to request a copy of the data we hold about you
• Right to rectification — to request correction of inaccurate data
• Right to erasure — to request deletion of your data ("right to be forgotten")
• Right to restriction — to request that we limit how we use your data
• Right to data portability — to receive your data in a commonly used format
• Right to object — to object to processing based on legitimate interests or for direct marketing

To exercise any of these rights, please contact us at info@mb-exteriorcleaning.co.uk. We will respond within one calendar month.

Our website uses essential cookies only — these are necessary for the website to function and cannot be switched off. We do not currently use advertising or analytics cookies. For more information, see our Cookie Policy.

We take the security of your personal data seriously. Your data is transmitted securely over HTTPS and is accessible only to authorised personnel. We review and update our security measures regularly.

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator:

• Website: ico.org.uk
• Helpline: 0303 123 1113

We would, however, appreciate the chance to address your concerns before you contact the ICO, so please reach out to us first.

We may update this Privacy Policy from time to time. The current version will always be available on our website with the date of the last update shown at the top. We encourage you to review this policy periodically.